In compliance with governing financial laws, industry regulations and the security of our member's account, your true and legal name and identity are required and should correspond to that used when transacting with us.

You may update certain personal information from your profile page. If you need assistance, please contact our Customer Service team via Live Chat or inbox.

You are not allowed to own more than 1 active account. Each member is identified by their unique information stored in our system. When more than one account is owned by the same person, V9BET reserves the right to close such accounts.

If you wish to close your account with us, you may contact the Customer Service team via Live Chat or inbox messaging.

If you wish to take a break, you may contact the Customer Service team via Live Chat or inbox to request a self-exclusion. A self-exclusion (minimum 6 months) will disable any gameplay activities from your account in V9BET.

We offer Local payment options that are familiar and convenient to our customers based on your registered country and currency.

VND currency:
From as low as VND 100,000 per top-up.

THB currency:
From as low as THB 250 per top-up.

You may visit any nearest bank/ATM machine to transfer funds through 'ATM/Over Counter' to our bank account. To get our bank account details, simply submit a deposit request by filling up the ATM/Over Counter deposit form on our deposit page.

Proof of transfer is required to track your top-up without Customer Service team. Longer processing time may be expected.

Fund transfers via any of the online methods are usually real-time. If executed correctly, processing time should be less than 5 minutes.

The processing time for online transfers can take up to 10 minutes, and more time may be needed for offline transfers.

If you have made a transfer and waited longer than the processing time but are certain that the funds have already been debited from your bank account, please contact our Customer Service team for further assistance.

The difference can cause a delay in our process to identify your funds. Please contact the Customer Service team via live chat and have your proof of transfer ready.

All fund transfer processes are performed outside of V9BET's platform. Transfers are either directly executed from your bank or via third-party providers who comply with strict data protection, encryption, and security.

V9BET only requires customers to store bank account numbers for the purpose of identifying fund transfers and processing withdrawals securely. We certainly DO NOT ask for nor store customers' bank account login information, credit card details, PIN numbers, etc.

Check that you have disabled the popup blocker on the V9BET website and try again. If the problem persists, try using a different browser like Internet Explorer or Chrome. Otherwise, contact the Customer Service team for troubleshooting.

Withdrawals are paid directly to your local bank account registered with V9BET. The bank account registered must be in the same name as your V9BET account.

Withdrawal limits are as follows:

VND Currency via Local Bank Transfer: Minimally VND 100,000 per withdrawal request.

THB Currency via Local Bank Transfer: Minimally THB 250 per withdrawal request.

Due to account protection reasons, only 1 withdrawal request may be made at a time and up to 10 per day. There is no limit imposed on deposits. Limits on the amount are placed on each transaction and differ based on the transfer mode used.

On your withdrawal transaction record/statement, there is a status indicating the progress of the payout. You may simply click on the 'Cancel' button next to the transaction in 'Pending' status. Other statuses may mean the payment is on its way and can no longer be cancelled.

Under normal circumstances, your withdrawal payout should reach your bank account within 2 hours from the time of the request. Certain account activities or bank maintenance might require manual validation or a longer processing time. During such cases, please allow up to 1 day of turnaround time for your payout to be processed.

In accordance with anti-money laundering regulations applicable to the gaming industry, it is mandatory that the funds in your V9BET account be rolled over or played through at least once before they can be withdrawn. This means that if you have topped up 100,000 into your account, you must place a total stake of 100,000 in wagers for this money to be eligible for withdrawal.

Note that certain promotion/bonus campaigns may subject funds to further rollover requirements as stated in the respective promotion terms and conditions.

You may refer to your transaction records in the Statement page after logging in. Online statements are retrievable for the last 30 days only.

Know Your Customer (KYC) is a set of standards and procedures established in compliance with the relevant legislations to perform due diligence checks through the collection of documents and declarations to ascertain the various profiles of customers transacting with V9BET.

The request for KYC verification may apply to any members over the course of their journey with us.

Our KYC verification process is easy and straightforward. The email notification will contain information on why, what, and how to submit your documents. Please ensure all documents submitted are clear and contain all the identifiable information for a smooth verification process.

Review of documents usually takes place within 12 hours from the time all completed documents are received from you. Should we need an extension of the timeline due to any circumstances, we will communicate this to you.

Notifications via email and inbox messaging will be sent to update you on the progress status.

We understand and prioritize the importance of maintaining the confidentiality of all personal information transmitted or collected through us. Continual enhancements such as the use of OTP, Face ID/Touch ID on mobile, hardware security setup and configurations, etc., are implemented based on best market practices.

While we continue to explore and apply all reasonable efforts to safeguard data, users of the internet acknowledge that the security or integrity of any data transferred via the internet (to you or from you) cannot be guaranteed.

For information on how your personal data will be used, please read our Privacy Policy.

Fear not! Your game should resume once your connection is restored.

Check your game statement to see if a bet was successfully placed (betting transaction/game record created) and if all account balances are accounted for. If a bet has been confirmed, it will be settled based on the result of that game session/event and the product's rules.

We do not have a desktop app, but we strongly encourage you to download our mobile app!

V9BET can be accessed on both mobile web and mobile app. We support both iOS and Android devices with a minimum OS version of 11.0 (for iOS) and 5.0 (for Android).

For product information and rules, please refer to the game rules found in each product/game.

V9BET offers the following categories of products, in a brief introduction:

• Sportsbook: Betting markets on official sports events happening internationally. This includes competitions of digital sports created over gaming platforms.
• Virtual Sports: Betting markets on computer-generated, simulated sports events where the outcome is determined randomly by a software algorithm.
• E-sports: Betting markets on video game competitions by professional players, showcasing the evolution of gaming and its competitive nature.
• Live Casino: Real-time live streaming from game studios, featuring casino dealers running popular games such as Baccarat, Sicbo, Roulette, Dragon Tiger, Fortune Wheel, etc.
• Slots: Reels of symbols spin in the game graphics and land randomly with each bet. There are thousands of games to choose from, each with its unique winning features.
• Lottery: Betting markets on national or state lotteries, allowing results to be validated. Computer-generated draws are also available for those looking to bet at a higher frequency.
• Table/Card Games: Popular local card games that are traditional and familiar. V9BET offers Bai Cao, Thirteen (13) Killer, Lieng, Fantan, Se Dice, Hi Lo, Fish Prawn Crab, and Blackjack.